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Follett

Shipping Policy

You can trust that we will endeavor to have your order quickly processed and safely delivered.

We ship products anywhere within the United States using FedEx and the service level you've selected (Next Day, 2nd Day, Ground etc). When you place an order we will calculate delivery costs based upon the availability of your item(s), shipping method selected and your shipment's destination. Shipping charges are determined by the total size and weight of your order.

For International Shipping please submit a message to us from the Contact Us page if you would like to discuss international ordering options

Calculate Shipping:

Calculate shipping easily by selecting your items with the 'Add to Cart' button.

  • The Shopping Cart information will then appear in the right hand column.
  • Simply enter your Zip Code in the box provided and select 'Estimate'
  • Your estimated shipping charges will be added into the Shopping Cart with a new Order Total.
The shipping cost for the entire order will then be calculated based on the size and weight of the items.

Shipping Process:

Unless otherwise specified, orders are shipped in the most cost effective and efficient means available to us.

The Shipping Process

  1. Order Confirmation. An order confirmation email will be sent shortly after the order is placed.
  2. Shipment. Orders generally leave the warehouse usually within 3-5 business days (unless otherwise stated, special orders (eg; labels) or items out of stock).
  3. Time of Delivery. Small parcel post shipments usually arrive in a few days.
  4. Inspection. It is the customer's responsibility to inspect the delivery for completeness (number of boxes as stated on delivery form) and to note any damaged containers (if any). Please write any damage comments on the delivery form to be signed both by customer and delivery driver.
Order Cancellations

If for any reason you wish to cancel your order you must call us as soon as possible before the item is shipped at 888-511-5114, option 4 / option 3. Please include your order number, name, phone number, billing address and items ordered. You will be contacted as soon as possible regarding your cancellation request.


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Questions? 888.511.5114, option 4 / option 3        ©2019 Follett School Solutions, Inc.